BlackBerry TIP of the Week?

As the leading BlackBerry professional services firm in Australia, customers often ask us what they should be doing to protect and leverage their BlackBerry environment.

Here are a few suggestions on how you can keep your BlackBerry environment running at peak efficiency.

• Stay Current

• Technical Support

• Continous Availability and Disaster Recovery

1) Stay Current

- Upgrade to BES 4.1.6: Keeping your BES up to date provides the most reliable and stable BlackBerry experience. It also offers you the latest features to fully utilize the capabilities of newer handsets such as the Bold.

- Training: Si Partners offers onsite training courses for BES Admin, Help Desk Support and End Users to help you get more out of your BlackBerry investment.

- BlackBerry Health Check: An independent review and report on your BlackBerry configuration and architecture identifies whether your environment is structured according to BlackBerry Best Practices for optimum efficiency and security.

2) Technical Support

Do you consider BlackBerry mission-critical? Protect it with a technical support contract giving you access to BlackBerry Certified experts who can solve your challenges or proactively help to manage your environment.

T Support: Protect your BlackBerry investment with 24/7 telephone and email access directly with the BlackBerry experts at Research In Motion (RIM), manufacturers of the BlackBerry. Includes Free BES software releases and access to an online self-service technical knowledge center. T2 through T5 options are available in Australia, exclusively through Si Partners.

MT Support: Proactive, Managed Technical Support Services are offered M-F, 9-5 by BlackBerrry Certified experts at Si Partners. Proactive BES support includes controlled service pack and hot fix installations out of hours seven days a week.

3) Continous Availability and Disaster Recovery 

What are the consequences and costs of a BlackBerry outage in your organization? How long of an outage is acceptable?

Customers seeking to ensure their mission-critical BlackBerry service operates uninterrupted require Neverfail for BlackBerry Enterprise Server software.

Neverfail for BES is the only high availability solution to offer automatic and seamless failover for the BES infrastructure. It protects and proactively monitors the entire BlackBerry environment, including applications, operating systems, physical servers and network infrastructure, allowing users to stay connected to their mobile applications all the time, no matter whether a problem occurs in the operating system, hardware component, software application, or the data center. It offers a complete disaster recovery solution as well.

Si Partners appreciates your continued support and welcomes the opportunity to discuss how we can help you protect and leverage your BlackBerry investment.