• Overview
  • RIM Tech - Advantage
  • RIM Tech - Basic
  • RIM Tech - Standard
  • Tangoe MDM

Si Partners offer 2 forms of Technical Support:

support1. RIM Technical (T) Support:

Your Organisation has direct contact with RIM to place calls when you need assistance with your BlackBerry environment. RIM T Support in Australia offers 3 Levels:

  • Advantage (recommended for most Australian Organisations 500 users or less)
  • Basic (lowest cost model)
  • Standard (recommended for Australian Organisations greater than 500 users)

2. Tangoe MDM:

Your Organisation manages your BlackBerry fleet in the most cost effective and resource efficient way utilising an advanced self-service portal. Tangoe MDM entails:

  • Advanced Self-Service User Portal supporting any enterprise smartphone.
  • Management of complex Multi-Platform, Multi-Server wireless device environments.
  • Optimization and Load Balancing of wireless middleware resources.
  • End-to-end Security, Policy and Application management of the wireless device lifecycle.

Most Australian Organisations are recommended to purchase RIM T Support - Advantage as it is priced in a scalable format enabling cost control; it includes major software upgrades; it offers both Telephone and Online Support processes.

Tangoe MDM is a fantastic addition to this for Organisations with many DIFFERENT mobile devices and an IT resource who would like assistance in managing their differing needs. The Self-Service portal is essential for IT Administrators and Mobile Users alike.

RIM Technical Support - Advantage

supportFeatures Overview

  • 24x7 Telephone
  • (BESC) RIM Support Center Incident Submission with a 2 hour response
  • Training: 1 x FREE Open session + Certification Webinar Series + 1 Certificate voucher
  • 5 Named Callers
  • Software Updates and Fixes
  • Major Software Upgrades

Pricing Model

  • Fixed Price 1-30 Users
  • Per User Additional Price 30-99 Users
  • Per User Additional Price 100-499 Users

Purchase RIM Technical Support-Advantage at www.buyblackberry.com.au

Additional Features in the ADVANTAGE Level of Support to the BASIC Level of Support

  • Telephone Support (Basic is online submission of issue only through RIM Portal)
  • Submission is 2 hour response (Basic is 24 hours)
  • 5 Named Callers (Basic is 2 Named Callers)
  • Major Software Upgrades (Basic has NO upgrades)

Missing Features in the ADVANTAGE Level of Support to the STANDARD Level of Support

  • Your Support Call will enter the RIM Support Center at Tier 2 for the STANDARD Support Contract.
  • Your Support Call will enter the RIM Support Center at the Entry Level for the ADVANTAGE Support Contract.

For a detailed list of Support Contract deliverables, review the T Support full listing...

RIM Technical Support - Basic

supportFeatures Overview

  • 24x7 Online Support
  • (BESC) RIM Support Center Incident Submission with a 24 hour response
  • Training: Certification Webinar Series + 1 Certificate voucher
  • 2 Named Callers
  • Software Updates and Fixes
  • (NO Major Software Upgrades)

Pricing Model

  • Fixed Price 1-30 Users
  • Model is for a maximum of 30 Users

Purchase RIM Technical Support-Basic at www.buyblackberry.com.au

Missing Features in the BASIC Level of Support to the ADVANTAGE Level of Support

  • Telephone Support (Basic is online submission of issue only through RIM Portal)
  • Submission is 2 hour response (Basic is 24 hours)
  • 5 Named Callers (Basic is 2 Named Callers)
  • Major Software Upgrades (Basic has NO upgrades)

For a detailed list of Support Contract deliverables, review the T Support full listing...

RIM Technical Support - Standard

supportFeatures Overview

  • 24x7 Telephone
  • (BESC) RIM Support Center Incident Submission with a 2 hour response Direct to Level 2
  • Training: 1 x FREE Open session + Certification Webinar Series + 1 Certificate voucher
  • 5 Named Callers
  • Software Updates and Fixes
  • Major Software Upgrades

Pricing Model

  • Fixed Price 1-500 Users
  • Per User Additional Price 500-999 Users
  • Additional Pricing is available for 1,000 Users and above

Purchase RIM Technical Support-Standard at www.buyblackberry.com.au

Additional Features to the STANDARD Level of Support from the ADVANTAGE Level of Support

  • Your Support Call will enter the RIM Support Center at Tier 2 for the STANDARD Support Contract.
  • Your Support Call will enter the RIM Support Center at the Entry Level for the ADVANTAGE Support Contract.

For a detailed list of Support Contract deliverables, review the T Support full listing...

Mobile Device Management MDM...

tangoeYou can have it all: IN-house support the COST EFFECTIVE way...

  • Lower operational costs; Save more than 50% in Helpdesk Budget

  • Heighthened security and compliance;
  • Improved mobile infrastructure performance; .

MDM achieves this through four distinct features:

  • Advanced Self-Service User Portal supporting any enterprise smartphone.
  • Management of complex Multi-Platform, Multi-Server wireless device environments.
  • Optimization and Load Balancing of wireless middleware resources.
  • End-to-end Security, Policy and Application management of the wireless device lifecycle.

It is currently available in 3 levels in Australia through Si Partners:

IM1: MDM with its 4 distinct features

IM2: MDM + Tier 2 Helpdesk Support

IM3: MDM + Tier 2 Helpdesk Support + Administration Support 24x7x365

What to know MORE About MDM...

mdm

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