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Why Invest in a Support Solution?
If mobility is costing your organisation TOO MUCH or BlackBerry is not your core focus - access the resources when you need them via a BlackBerry Support Solution.
Support for BES v5.0 is now also built-into your choice of BES v5.0 options...
Mobile Device Management MDM...
You can have it all: IN-house support the COST EFFECTIVE way...
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Lower operational costs; Save more than 50% in Helpdesk Budget
- Heighthened security and compliance;
- Improved mobile infrastructure performance; .
MDM achieves this through four distinct features:
- Advanced Self-Service User Portal supporting any enterprise smartphone.
- Management of complex Multi-Platform, Multi-Server wireless device environments.
- Optimization and Load Balancing of wireless middleware resources.
- End-to-end Security, Policy and Application management of the wireless device lifecycle.
It is currently available in 3 levels in Australia through Si Partners:
IM1: MDM with its 4 distinct features
IM2: MDM + Tier 2 Helpdesk Support
IM3: MDM + Tier 2 Helpdesk Support + Administration Support 24x7x365
What to know MORE About MDM...
T Support Contract...
OUTsource support with direct access to Research-In-Motion (RIM).
FREE BES v5.0 Upgrade with T Support Contracts...
Organisations with MORE than 30 Devices can select from 3 levels in Australia:
Standard Support:
Telephone support 24x7 to Level Two Support resources with an average 90-second response. Electronic incident submission through the BlackBerry® Expert Support Center with a 2-hour response. Application Support optional extra. 5 named callers.
Premium Support:
Telephone support 24x7 to the Direct Advanced Response Team (DART) with an average 90-second response. Electronic incident submission through the BlackBerry Expert Support Center with a 1-hour response. 20 Application Support Incidents. 15 named callers.
Elite Support:
Telephone support 24x7 to DART with an average 90-second response. Electronic incident submission through the BlackBerry Expert Support Center with a 1-hour response. Unlimited Application Support Incidents. 30 named callers.
Compare these options further...
Organisations with 30 Devices or LESS can select from 3 levels in Australia:
Basic Support:
Introductory support that provides 24x7 electronic incident submission with a 24-hour response by phone or email for customers with 30 or fewer BlackBerry smartphone users.
Enhanced Support:
Introductory support that provides 24x7 electronic incident submission with a 4-hour response by phone or email for customers with 30 or fewer BlackBerry smartphone users.
Advantage Support:
Direct, 24x7 access to technical experts by phone, plus free software updates and the ability to submit incidents electronically.
Compare these options further...
MT Support Contract...
OUTsource support with Si Partners, Australia's leading RIM Alliance Partner in APAC.
FREE BES v5.0 Upgrade with MT Support Contracts...
For Proactive Support, Si Partners provide the following:
- 9am-5pm Monday-Friday access via Email or Telephone, access to Si Partners technical experts. Support is secured for named callers specified on the contract.
- Pro-active BlackBerry Enterprise Server (BES) Support including controlled service pack and hot fix installations out of hours seven days a week.
- Enterprise Server Support via remote secure connection, either using "Webex support center", VPN or Citrix secure gateway. Onsite support within Australia & NZ is included if required.
- Pro-active support to update and enforce changes to BES Security policies as well as group changes.
- Priority Queuing when you do not want to wait in line.
- FREE BES Software releases and support during the upgrade process.
Is T Support for me?
- Do I need 24x7x365 support?
- Do I need backup in times of risk management?
YES to the above - indicates T Support is required
Compare the T Support options further...
Is MT Support for me?
- Do I need 9am-5pm support?
- Do I prefer proactive support including service pack and hot-fix updates to ensure my investment is protected?
- Do I prefer my support provider to be in Australia or New Zealand?
YES to the above - indicates MT support is required
Look at the big picture in supporting & strengthening your BlackBerry deployment...
