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Why Invest in a Support Contract?
Support Contracts give you peace of mind. A vital tool in your Risk Management Strategy, Support Contracts give you access to the latest knowledge, training and product development that would take you substantial hours and cost to replicate.
If BlackBerry is not your core focus as an IT Administrator or not your qualification specialty - access the resources when you need them via a BlackBerry Support Contract.
Si Support Contract Customers include:
- Flight Centre
- Beston Parks Management
- Rexco People
T Support Contract...
T Support is a Contract placed directly with Research-In-Motion (RIM), manufacturers of BlackBerry.
It is currently available in 3 levels in Australia through Si Partners:
T2 Support:
Email or Telephone access to RIM experts 24x7x365; 4 Named Callers who are nominated experts in your Business able to access the support provided by RIM; FREE BES Software releases and support during the upgrade process; Access to the Enhanced Technical Knowledge Center (TKC) providing online self-service support; Access to a reduced rate 1 day open session Administration Training Course.
T3 Support:
Email or Telephone access to RIM experts 24x7x365; 5 Named Callers who are nominated experts in your Business able to access the support provided by RIM; FREE BES Software releases and support during the upgrade process; Access to the Enhanced Technical Knowledge Center (TKC) providing online self-service support; Access to a FREE 1 day open session Administration Training Course; Priority queuing; 10 FREE Incidents for Application Development Support; Non-Production Server Support; BES Migration Support; Code Signing for Controlled API's
T4 Support:
Available on request.
MT Support Contract...
For Proactive Support, Si Partners provide the following:
- 9am-5pm Monday-Friday access via Email or Telephone, access to Si Partners technical experts. Support is secured for named callers specified on the contract.
- Pro-active BlackBerry Enterprise Server (BES) Support including controlled service pack and hot fix installations out of hours seven days a week.
- Enterprise Server Support via remote secure connection, either using "Webex support center", VPN or Citrix secure gateway.
- Pro-active support to update and enforce changes to BES Security policies as well as group changes.
- Priority Queuing when you do not want to wait in line.
- FREE BES Software releases and support during the upgrade process.
Which T Support is for me?
- Do I need 24x7x365 support?
- Do I need backup in times of risk management?
YES to the above - indicates T2 support is required
- Do I require 5 named callers? (People able to access support from within my business?
- Do I need application development support?
- Is priority queuing important to me? (Getting to the front of the line)
- Do I need non-production server support?
- Do I need migration support in the near future?
YES to the above - indicates T3 support is required
- Is RIM Account Management important to me?
- Do I require access to the Direct Advanced Response Team (DART)?
- Are BlackBerry Infrastructure Notifications important to me?
- Is access to the BlackBerry Enterprise Volume Licensing Program important to me?
YES to the above - indicates T4 support is required
Is MT Support for me?
- Do I have a small IT Team with a minimal BlackBerry skill set?
- Do I need 9am-5pm support?
- Do I prefer proactive support including service pack and hot-fix updates to ensure my investment is protected?
YES to the above - indicates MT support is required
Look at the big picture in supporting & strengthening your BlackBerry deployment...
