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Why Invest in Training?
BlackBerry Training can make or break a Project ROI:
- Administration Courses enable you to gather valuable skills prior or post deployment to ensure your implementation is following best practice, minimising the risk of error and future IT Costs.
- Helpdesk Courses prepare your Helpdesk team BEFORE users begin calling. This significantly improves the service they provide to users and your business.
- End User Courses enables your business to realise its investment quicker with a faster learning experience focusing on the quickest and easiest way to use devices.
- Train the Trainer courses up-skill your own staff to continue to perform End User Training as required without requiring consultants.
Blackberry Helpdesk Courses
1 Day Course including 2 sessions (3hrs each) for up to 10 Attendees per session including manuals.
Curriculum includes BlackBerry Infrastructure Overview; Enterprise Activation Overview; Wiping Devices; Device Troubleshooting Techniques with End Users; Escalation procedures based on a call analysis.
Blackberry Administration Courses
1 Day Course for up to 10 Attendees including manuals.
Curriculum includes BlackBerry Infrastructure Overview; Exploring BlackBerry Manager; Managing Administrative Roles; Managing Device Users; Managing IT Policies; Managing BlackBerry Devices.
Si Training Customers include:
- BAE Systems
- Melbourne Business School
- Radio Rentals
- Department of Primary Industries
End User Courses
1 Day Course including 4 sessions (1.5hrs each) for up to 15 Attendees per session including manuals.
Curriculum includes BlackBerry Handset Overview; Troubleshooting your Device; Home Page; Address Book; Messages; Telephone; Calendar; Browser; Media; Options & Profiles - learning goal is to maximise ROI via maximising productivity.
Train the Trainer Courses
1/2 Day Course including 1 session (3hrs) for up to 10 Attendees including manuals.
Curriculum includes BlackBerry Training Overview; Handset Overview as per End User Course from a Trainer perspective.