BlackBerry® training courses are created exclusively by Research In Motion (RIM) and delivered by Authorized Trainers employed by the BlackBerry Authorised Training Partner for Australia and New Zealand, System Integration Partners Pty Ltd (Si Partners).
This course explains how to install and upgrade the BlackBerry® Enterprise Server and how to manage the BlackBerry Enterprise Server using the BlackBerry Administration Service. The course describes troubleshooting steps for installation and upgrade issues, issues with BlackBerry device activation, and issues with messaging. Notes and tips that are specific for the BlackBerry® Enterprise Server Express are included. The course includes lectures, hands-on labs, and exercises to enhance the participants learning experience.
This course is designed for anyone who wants to learn more about the BlackBerry Enterprise Server and the BlackBerry Enterprise Server Express.
- Introducing the BlackBerry® Enterprise Solution
- Installing the BlackBerry Enterprise Server software
- Installing distributed BlackBerry Enterprise Server components
- Upgrading the BlackBerry Enterprise Server software
- Troubleshooting installation and upgrade issues
- Introducing the BlackBerry Administration Service
- Introducing administrative roles
- Managing user accounts
- Activating BlackBerry devices
- Troubleshooting issues with BlackBerry device activation
- Configuring messaging options
- Introducing IT policies
- Troubleshooting messaging issues
BlackBerry Enterprise Server 5.0 Service Pack 3 - Comprehensive Course Curriculum
Overview
This course describes how to perform advanced administrative tasks, such as managing software and high availability using the BlackBerry Administration Service. It also describes how to troubleshoot common data flow issues and how to use the BlackBerry Monitoring Service. The course includes lectures, hands-on labs, and exercises to enhance the participants learning experience.
Who should attend?
This course is designed for anyone who has a basic understanding of the BlackBerry® Enterprise Server and wants to learn more.
Topics covered
- Review email message data flow
- Administering the BlackBerry MDS Connection Service
- Troubleshooting data flow through the BlackBerry MDS Connection Service
- Administering the BlackBerry Attachment Service
- Troubleshooting data flow through the BlackBerry Attachment Service
- Administering the BlackBerry Collaboration Service
- Troubleshooting data flow through the BlackBerry Collaboration Service
- Managing software in the BlackBerry Administration Service
- Managing wireless BlackBerry® Device Software updates
- Configuring deployment jobs
- Monitoring the BlackBerry Enterprise Server
- Using the BlackBerry Monitoring Service
- Troubleshooting BlackBerry Monitoring Service issues
- Administering high availability in the BlackBerry Enterprise Server
- Configuring the properties of BlackBerry Enterprise Server log files
- Overview of the BlackBerry® Enterprise Server Resource Kit
RIM BlackBerry Course Curriculum Detail
Essentials Course
Comprehensive Course
BlackBerry Enterprise Server 5.0 Service Pack 3 - Essential Course Curriculum
Course objectives
Module 1 – Introducing the BlackBerry Enterprise Solution
- Describe the BlackBerry Enterprise Solution architecture
- Describe the BlackBerry Enterprise Server architecture
- Describe the BlackBerry Enterprise Server Express architecture
- Explain email message flow in the BlackBerry Enterprise Solution
Module 2 – Installing the BlackBerry Enterprise Server software
- List and describe the BlackBerry Enterprise Server installation stages
- Describe the BlackBerry Enterprise Server setup options
- Describe the system requirements for the BlackBerry Enterprise Server
- Describe the BlackBerry Enterprise Server pre-installation tasks
- Describe how to install the BlackBerry Enterprise Server software
- Describe how to install a standby BlackBerry Enterprise Server
- Describe how to verify that the BlackBerry Enterprise Server software installation was successful
- List the BlackBerry Enterprise Server post-installation tasks
- Configure database mirroring for the BlackBerry Configuration Database
- Identify best practices for installing the BlackBerry Enterprise Server software
Module 3 – Installing distributed BlackBerry Enterprise Server components
List the BlackBerry Enterprise Server components that can be installed on separate computers
Describe the factors that should be considered when planning a distributed BlackBerry Enterprise Server architecture
Describe how to install a distributed BlackBerry Enterprise Server component
Module 4 – Upgrading the BlackBerry Enterprise Server software
Summarize the BlackBerry Enterprise Server upgrade process
Describe the BlackBerry Enterprise Server upgrade paths
Describe the BlackBerry Enterprise Server pre-upgrade tasks
Describe how to upgrade the BlackBerry Enterprise Server software
Identify the BlackBerry Enterprise Server post-upgrade tasks
Module 5 – Troubleshooting installation and upgrade issues
Identify common issues that can cause the BlackBerry Enterprise Server setup application to fail during an installation or upgrade
Troubleshoot issues that may occur when you prepare to install or upgrade the BlackBerry Enterprise Server software
Module 6 – Introducing the BlackBerry Administration Service
Describe the purpose of the BlackBerry Administration Service
Describe the steps to log in to the BlackBerry Administration Service for the first time
Describe the BlackBerry Administration Service authentication options
Describe the main areas of the BlackBerry Administration Service
Module 7 – Introducing administrative roles
Discuss the purpose of administrative roles
Identify tips for working with administrative roles
List and describe the default administrative roles
Summarize the classifications of administrative role permissions
Describe how to create a custom administrative role in the BlackBerry Administration Service
Describe how to create an administrator user in the BlackBerry Administration Service
Describe how to assign an administrative role to an administrator user in the BlackBerry Administration Service
Module 8 – Managing user accounts
- Discuss the purpose of groups
- Describe how to create a group
- Explain how to add a user account to a group
- Describe the group property tabs
- Summarize the steps to add and activate a user account
- Describe how to add user accounts to the BlackBerry Enterprise Server
- Describe how to manually update the user directory in the BlackBerry Administration Service
- Describe the menu options for managing user accounts
- Explain the purpose of object reconciliation in the BlackBerry Administration Service
Module 9 – Activating BlackBerry devices
- List five ways to activate BlackBerry devices on the BlackBerry Enterprise Server
- Discuss the benefits and limitations of each activation method
- Summarize the four stages of the wireless activation process
- Describe how to create a wireless activation password
- Describe how to create and customize a wireless activation message
Module 10 – Troubleshooting issues with BlackBerry device activation
- List activation prerequisites
- Describe data flow for a wireless activation of a BlackBerry device using the BlackBerry Administration Service
- Describe where to view activation statistics in the BlackBerry Administration Service
- Describe how to search for specific activation statistics
- List general troubleshooting tips to consider when resolving activation issues
Module 11 –Configuring messaging options
- Describe the purpose of email message filters
- Describe how to create server and user email message filters
- Describe how to map contact information fields in contact entries for synchronization and contact lookups
- Describe the options for managing wireless organizer data synchronization
- Identify tips for troubleshooting issues with wireless organizer data synchronization
- Describe the options for managing email message redirection
- Identify tips for troubleshooting email message redirection
- Describe how the BlackBerry Enterprise Server reconcile email messages
- Describe the options for managing wireless email message reconciliation
- Explain how to manage access to remote email message data
- Explain how to manage email messages with HTML and rich content
- Explain how to manage folder synchronization
- Explain how to configure signatures and disclaimers
Module 12 –Introducing IT policies
- Discuss the purpose of IT policies
- List and describe the preconfigured IT policies
- Describe how to create IT policies
- Describe how to copy IT policies
- Explain how to import and export IT policy data
- Describe how to resend IT policies
- Explain how conflicting IT policies are reconciled
- Identify tips for troubleshooting IT policy issues
Module 13 –Troubleshooting messaging issues
Identify the potential points of failure along the email message flow
BlackBerry Enterprise Server 5.0 Service Pack 3 - Comprehensive Course Curriculum
Course objectives
Module 1 – Review email message data flow
Describe the data flow when an email message is sent from a BlackBerry device and received on a BlackBerry device
Module 2 – Administering the BlackBerry MDS Connection Service
Describe the role of the BlackBerry MDS Connection Service
Describe the data flow when data is pulled from a BlackBerry device using the BlackBerry® Browser
Describe the data flow when data is pushed to a BlackBerry device from an application or content server in the organization
Describe the options for configuring the BlackBerry MDS Connection Service
Module 3 – Troubleshooting data flow through the BlackBerry MDS Connection Service
Identify points of failure along the pull request and push request data flows
Describe troubleshooting steps to resolve common push request and pull request issues
Module 4 – Administering the BlackBerry Attachment Service
Describe the role of the BlackBerry Attachment Service
Describe the data flow when an attachment is opened from an email message on the BlackBerry device
Describe the data flow when an attachment is opened from a link in the BlackBerry Browser
Explain the roles of the BlackBerry Attachment Connector and the BlackBerry Attachment Server
Describe how to configure the BlackBerry Attachment Connector
Describe how to configure the BlackBerry Attachment Server
Module 5 – Troubleshooting data flow through BlackBerry Attachment Service
Identify points of failure along the attachment data flows
Describe troubleshooting steps to resolve common attachment issues
Module 6 – Administering the BlackBerry Collaboration Service
Describe the role of the BlackBerry Collaboration Service
Describe the role of the collaboration clients
Describe the data flow when an instant messaging session is started
Describe how to configure the BlackBerry Collaboration Service
Module 7 – Troubleshooting data flow through the BlackBerry Collaboration Service
Identify points of failure along the enterprise instant messaging data flow
Describe troubleshooting steps to resolve common enterprise instant messaging issues
Module 8 – Managing software in the BlackBerry Administration Service
Explain the purpose of software configurations
Summarize the process of creating and assigning a software configuration
Describe how to share a network folder in the BlackBerry® Administration Service
Describe how to add applications to the application repository
Explain the purpose of application control policies
Describe the types of application control policies
Describe how to create software configurations in the BlackBerry Administration Service
Describe how to assign software configurations to groups, multiple user accounts, and individual user accounts
Describe how the BlackBerry Administration Service resolves conflicts between the software configurations for a user account
Module 9 – Managing wireless BlackBerry Device Software updates
Describe how to configure the BlackBerry Administration Service to permit BlackBerry devices to receive updates sent from the wireless service provider
Describe how to configure the BlackBerry Administration Service to permit BlackBerry devices to request an update from the wireless service provider
Describe how to search for available wireless BlackBerry Device Software updates using the BlackBerry Administration Service
Describe how to send a request for a wireless BlackBerry Device Software update using the BlackBerry Administration Service
Describe how to monitor the progress of a wireless BlackBerry Device Software update using the BlackBerry Administration Service
Module 10 – Configuring deployment jobs
Describe the purpose of deployment jobs
Describe the available deployment job settings
Discuss how to manage deployment jobs
Module 11 – Monitoring the BlackBerry Enterprise Server
Describe the benefits of having a BlackBerry Enterprise Server monitoring strategy
Describe the BlackBerry Monitoring Service architecture
Describe how to install the BlackBerry Monitoring Service
Module 12 – Using the BlackBerry Monitoring Service
Describe how to start monitoring the BlackBerry Enterprise Server using the BlackBerry Monitoring Service
Describe the user interface of the BlackBerry Monitoring Service console
Describe the user interface of the BlackBerry Monitoring Service console on the BlackBerry device
Describe how to configure notifications sent by the BlackBerry Monitoring Service
Identify alarm types and severity levels
Describe how to generate graphs for the data attributes of BlackBerry Enterprise Server components
Describe how to configure monitoring thresholds for BlackBerry Enterprise Server components and BlackBerry device user accounts
Describe how to generate reports for BlackBerry Enterprise Server components and BlackBerry device user accounts
Module 13 – Troubleshooting BlackBerry Monitoring Service issues
Identify common BlackBerry Monitoring Service support issues
Describe common troubleshooting steps for resolving SNMP issues
Describe how to use the Threshold Analysis Tool
Describe how to use the DCS Maintenance Agent
Module 14 – Administering high availability in the BlackBerry Enterprise Server
Describe high availability for the BlackBerry Enterprise Server
Describe high availability for BlackBerry Enterprise Server components
Describe high availability for the BlackBerry Configuration Database
Describe how to configure high availability for the BlackBerry Enterprise Server using health parameters and thresholds
Module 15 – Configuring the properties of BlackBerry Enterprise Server log files
List the relevant log files for troubleshooting issues with the BlackBerry Administration Service
List the BlackBerry Enterprise Server component log files that you can manage in the BlackBerry Administration Service
Describe how to manage BlackBerry Enterprise Server component log file properties
Describe how to manage BlackBerry MDS Connection Service log file properties
Module 16 – Overview of the BlackBerry Enterprise Server Resource Kit
Describe the BlackBerry Enterprise Server Resource Kit
Describe reasons to use the BlackBerry Enterprise Server Resource Kit
BlackBerry MDS: BlackBerry® Mobile Data System
© 2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. All other trademarks are the property of their respective owners. This documentation is provided "AS IS" and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by Research In Motion Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction.
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