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- Why Invest in Training?
- Blackberry Helpdesk Courses
- Blackberry Administration Courses
- End User Courses
Why Train on v5.0?
Why Invest in Training?
BlackBerry Training is ESSENTIAL when times are tough - upskill inhouse:
- Administration Courses enable you to gather valuable skills prior or post deployment to ensure your implementation is following best practice, minimising the risk of error and minimising future IT Costs.
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Unlock the potential of v5.0 with BES v5.0 Administration Training...your BES v5.0 Options are unlimited...
- Helpdesk Courses prepare your Helpdesk team BEFORE users begin calling. This significantly improves the service they provide to users and your business.
- End User Courses enables your business to realise its investment quicker with a faster learning experience focusing on the quickest and easiest way to use devices.
- Train the Trainer courses up-skill your own staff to continue to perform End User Training as required without requiring consultants.
Si Partners have trained more BlackBerry customers than any other Alliance Member in Australia/New Zealand (05/09). Our Trainers have passed the BES v5.0 administration certifications required by Research-In-Motion (RIM), manufacturer of BlackBerry to ensure the quality you deserve.
Experience + Technical Knowledge = BES v5.0 Training Success
Invest in the proven BlackBerry training partner...Si Partners
Blackberry Helpdesk Courses
1 Day Course including 2 sessions (3hrs each) for up to 10 Attendees per session including manuals.
Curriculum includes BlackBerry Infrastructure Overview; Enterprise Activation Overview; Wiping Devices; Device Troubleshooting Techniques with End Users; Escalation procedures based on a call analysis.
Blackberry Administration Courses
Option 1: BES v5.0 Administration Training Excluding High Availability
1 Day Course for up to 10 Attendees including manuals.
Curriculum includes BlackBerry Infrastructure Overview; Exploring BlackBerry Manager; Managing Administrative Roles; Managing Device Users; Managing IT Policies; Managing BlackBerry Devices.
Option 2: BES v5.0 Administration Training Including High Availability
2 Day Course for up to 10 Attendees including manuals.
Curriculum includes BlackBerry Infrastructure Overview; Exploring BlackBerry Manager; Managing Administrative Roles; Managing Device Users; Managing IT Policies; Managing BlackBerry Devices; High Availability Indepth Overview within v5.0; Managing High Availability; Troubleshooting High Availability.
Si Training Customers include:
- BAE Systems
- Melbourne Business School
- Radio Rentals
- Multiple Government Departments
End User Courses
1 Day Course including 4 sessions (1.5hrs each) for up to 15 Attendees per session including manuals.
Curriculum includes BlackBerry Handset Overview; Troubleshooting your Device; Home Page; Address Book; Messages; Telephone; Calendar; Browser; Media; Options & Profiles - learning goal is to maximise ROI via maximising productivity.